7000bt | Help Center — Account, Payment and Games Support

How can we help you?

Select the type of issue you're facing

Account & Registration

Full support for new account registration, password reset, KYC verification, and profile updates.

Deposits & Withdrawals

A complete guide to depositing and withdrawing via Mobile Pay, Nagad, Rocket, and bank transfer — plus what to do if a transaction gets stuck.

Games & Betting

Whether games won't load, you're unsure about betting rules, or you have questions about a result — you'll find the answers here.

Bonuses & Promotions

Full details on welcome bonuses, free spins, cashback offers, and wagering requirements.

App & Technical Issues

Guides on downloading and updating the Android and iOS apps, fixing login issues, and browser-related tips.

Security & Account Protection

A guide to two-factor authentication, account lockouts, reporting suspicious activity, and protecting your personal information.

How do I create a new account?

Opening an account on 7000bt takes just a few minutes. Simply follow the steps below — it's straightforward.

Please note: Each person may only register one account. Multiple accounts may be closed if detected.

Register Now

1

Go to the Registration Page

Go to the 7000bt registration page and fill in the form with your mobile number and password.

2

Mobile Number Verification

An OTP code will be sent to the number you provided. Enter it in the designated field to complete verification.

3

Fill In Your Profile Details

Enter your full name, date of birth, and preferred currency. You'll need these details later when making withdrawals.

4

Make Your First Deposit

Make your first deposit via Mobile Pay or Nagad and get a 100% welcome bonus. Starting from just ৳500.

Payment Support

Complete Guide to Deposits & Withdrawals

How do I deposit with Mobile Pay?

Log in to your 7000bt account and click the "Deposit" button.
Select Mobile Pay as your payment method.
Enter the amount you wish to deposit (minimum ৳500).
Send the Mobile Pay payment to the number provided and copy the transaction ID.
Paste the transaction ID into the 7000bt deposit form and submit.
Funds are typically credited to your balance within 5–15 minutes.

Supported Payment Methods

Mobile Pay Instant

Nagad Instant

Rocket 15 minutes

Bank Transfer 1–3 hours

Withdrawal Steps

Log in to your account and go to the "Withdrawal" menu.
Select your preferred payment method and enter the amount.
Please enter your Mobile Pay or Nagad number correctly.
Submit your request — processing is usually completed within 1 hour.
KYC verification must be completed before your first withdrawal.

For withdrawing bonus funds: Wagering requirements must be met before withdrawing bonus funds. You can track your progress in the "Bonus" section.

Withdrawal Processing Time

Method	Time
Mobile Pay	30–60 minutes
Nagad	30–60 minutes
Rocket	1–2 hours
Bank	1–3 business days

Transaction Type	Minimum	Maximum (daily)
Deposit (Mobile Pay/Nagad)	৳500	৳1,00,000
Deposit (Bank)	৳1,000	৳5,00,000
Withdrawal (Mobile Pay/Nagad)	৳500	৳50,000
Withdrawal (Bank)	৳2,000	৳2,00,000

VIP members have higher withdrawal limits. As your VIP level increases, so do your limits.

Stuck Deposit

Make sure the transaction ID has been entered correctly.
For Mobile Pay, use the "Payment" option — not "Send Money".
If it's taking more than 30 minutes, reach out via live chat.
Keep your Mobile Pay screenshot handy — you may need to share it with support.

Withdrawal delays

Check whether KYC verification is complete — if not, complete it first.
Check whether your bonus wagering requirements have been met.
Make sure the mobile number you entered is correct.
If it takes longer than 2 hours, please contact our support team.

Contact Us

However you need us, whenever you need us — we're always ready.

Live Chat

The fastest way to get help — with an average response time of under 5 minutes.

Active Now

Email Support

For complex issues, email us with a detailed explanation and we'll get back to you within 2–4 hours.

Support@7000bt.ws

Join our support channel on Telegram — you'll also find the latest offers and system updates there.

Active 24/7

FAQ Page

Find answers to the most frequently asked questions all in one place. Check here before contacting support.

Always Available

About the 7000bt Help Center

Running into issues on an online gaming and betting platform is perfectly normal — especially when you're getting started. 7000bt understands that, which is why our help center is built to get you to a solution quickly and easily. Whether it's a technical glitch, a payment issue, or questions about game rules, the 7000bt support team is always ready to help in Bangla.

What makes 7000bt's support stand out?

Most online platforms in Bangladesh provide support in English, which many users find uncomfortable. The 7000bt support team communicates entirely in Bangla — you never have to say a word in English. Whether you're in Dhaka, Chittagong, Sylhet, or anywhere else, our support works exactly the same. At 2 AM or early morning — live chat is always open.

Beyond live chat, 7000bt's help center also offers detailed guides, video tutorials, and step-by-step instructions — all designed to help new users resolve issues on their own.

Account Issue Resolution

The most common account issues include forgetting your password, being unable to log in, and not receiving an OTP. If you forget your password, click the "Forgot Password" option on the login page — an OTP will be sent to your registered mobile number. If the OTP doesn't arrive, wait a moment or tap the "Resend" button. If the problem persists, reach out via live chat.

KYC verification is a common concern for many users. To complete KYC on 7000bt, simply upload a photo of your National ID or passport. The process is fully secure — your information is never shared with any third party. Your first withdrawal cannot be processed without completing KYC, so get it done as early as possible.

Games & Betting Help

If games won't load, start by refreshing the page. Clearing your browser cache fixes most loading issues. On mobile, try the 7000bt app — games run faster and more smoothly there. If you have a question about a Sports Betting event result, go to that match's detail page, where bets are settled based on the official outcome.

If a game disconnects mid-session — reload the page, your balance will be intact.
Bet not accepted — check your internet connection
If the live stream is buffering — lower the video quality
Scores not updating — refresh the page
If bets are being placed from your bonus balance — check your bonus settings.

Security & Account Protection

7000bt takes the security of your account extremely seriously. Keeping Two-Factor Authentication enabled prevents anyone else from logging into your account. Use a strong password — ideally at least 8 characters, mixing uppercase and lowercase letters with numbers. Never share your password or OTP code with anyone — no 7000bt staff member will ever ask for your password.

If you suspect unauthorized access to your account, change your password immediately and notify us via live chat. Our security team will move quickly to secure your account.

Responsible Gaming Support

7000bt believes gaming should be a source of entertainment — not stress or anxiety. If you feel you're struggling to keep your gaming in check, visit the help center to set deposit limits, take a cooling-off period, or use self-exclusion. These tools are easily accessible in your account settings, and our support team can guide you through the process if needed.

FAQ

Most Frequently Asked Questions About the Help Center

Yes, 7000bt's entire support team provides service in Bangla. Whether through live chat, email, or Telegram — ask your question in Bangla and you'll get a reply in Bangla. There's no need to speak English at all.

Live chat responses typically come in under 5 minutes. During peak hours it may take a little longer, but you won't wait more than 15 minutes. Once a chat starts, a dedicated agent stays with you until your issue is fully resolved.

Entering the wrong password several times in a row will temporarily lock your account. Waiting 30 minutes will unlock it automatically. If the problem persists, use "Forgot Password" or email support@7000bt.ws. Once your identity is verified, your account will be recovered promptly.

KYC verification is typically completed within 2–24 hours of submitting your documents. Clear, legible photos speed up the process. You'll need to upload the front and back of your national ID along with a selfie.

No, bonus funds cannot be withdrawn directly. You must meet the wagering requirements before cashing out any bonus. For example, a 30x wagering requirement means you need to place bets totalling 30 times the bonus amount. You can track your progress in real time under the "Bonus" section.

Yes, both the 7000bt website and app are fully optimized for mobile. The app is free to download on both Android and iOS, and all games and betting features work smoothly even on mid-range smartphones. You can find the download guide on our app page.

7000bt Help Center — You'll find the answer to any question The answer is right here

How can we help you?

How do I create a new account?

Payment Support

How do I deposit with Mobile Pay?

Withdrawal Steps

Contact Us

About the 7000bt Help Center

What makes 7000bt's support stand out?

Account Issue Resolution

Games & Betting Help

Security & Account Protection

Responsible Gaming Support

FAQ

Is 7000bt support available in Bangla?

How long does it take to get a response on live chat?

What should I do if my account gets locked?

How long does KYC verification take?

Can bonus funds be withdrawn directly?

Does 7000bt work well on mobile?